FAQs

Find the answers to your questions

FAQ's

WHERE IS MY PACKAGE?

Please allow 3-7 business days for your order to process and leave our warehouse.

When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you have trouble viewing this information, feel free to contact us.

HOW CAN I CHANGE MY ORDER AFTER IT'S BEEN PLACED?

Since the turnaround time on most packages is so fast changing or canceling an order after it's been placed can be tricky. We recommend logging onto your account and making updates asap or emailing (sales@muertoscoffeeco.com) IMMEDIATELY if there is an issue with your order. Your email should include CHANGE #_____ IN THE SUBJECT LINE. We will do our best to make the changes you need but we cannot guarantee that we will be able to update your order before it ships out.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED

If your order arrives damaged, you must contact us within 48 hours of delivery via email at sales@muertoscoffeeco.com. Email must include your name, order number and a photograph providing proof of damage.

Please keep entire contents of package and packaging until you hear back from us.

HOW DO I EDIT MY SUBSCRIPTION

To edit your subscription you can easily do it online! 1. Log into your account, 2. Click Manage Subscriptions, 3. Click Edit/ Add Product, 4. Once you have made the edits to your liking, click "Submit" and your new subscription setting will be saved.

HOW DO I CANCEL MY SUBSCRIPTION

To cancel your subscription you can easily do it online! 1. Log into your account, 2. Click manage subscriptions, 3. Click edit, 4. Scroll down to the bottom and click cancel subscription and confirm. 

POLICIES

EXCHANGE POLICY

You have 7 days after you receive your order to initiate an exchange by emailing sales@muertoscoffeeco.com. Your email must include your order number, what size you received and what size you would like to exchange for.

Once an exchange has been approved you will have an additional 7 days to get the item back to us. Return shipping is at the expense of the customer.

Once we receive the item back, inspect it and submit an exchange your item will be processed and headed back home to you.

NO EXCHANGES WILL BE ACCEPTED IF ITEMS HAVE BEEN WASHED, WORN OR OPEN.

RETURN POLICY

You have 7 days after you receive your order to initiate a return by emailing sales@muertoscoffeeco.com. Your email must include your order number and what you would like to return.

Once a return has been approved you will have an additional 7 days to get the item back to us. Return shipping is at the expense of the customer.

You will be refunded for the item value only once the return has made it back to us in it's original condition.

Refund's are based off your banks processing time.

IF THE ITEM IS NOT RETURNED IN IT'S ORIGINAL CONDITION, YOU WILL NOT RECEIVE A REFUND FOR YOUR RETURN.

CANCELATION POLICY

We require at least 5 business days before the next subscription date processes to cancel your subscription. If you're having issues with your account, please contact sales@muertoscoffeeco.com for support.

We can no longer refund and cancel a subscription after if processes. Once a subscription processes it will ship.

If you no longer want this item please see our return policy.