Returns and exchanges

You will have 14 days after your order has been fulfilled to notify us of any dissatisfaction with your order.

Once your return/exchange has been approved, you will have an additional 7 days to get the item back to us.

Return shipping will be at the expense of the customer. You will be refunded for the item only once the return has made it back to us in its original condition. You will not be refunded any shipping costs whatsoever. If the item is not returned in its original condition, you will not not receive a refund for your return.

No returns or exchanges will be accepted if clothing has been washed or worn.

Your order will not be eligible for a return or an exchange if you have chosen to alter an item.

International orders will be responsible for all shipping costs associated with returns or exchanges. 

If your order arrives damaged, you must contact us within 48 hours of delivery via email at muertoscoffeeco@gmail.com. Email must include your name, order number & a photograph providing proof of damage. In order to receive a replacement item, the customer must hang onto all packaging material until further advised and if needed, present the packaging to their local postmaster. 

· If your tracking information shows that your order was delivered, but it has not in fact been delivered, you must first contact USPS for more information

· Once you have contacted USPS, you must contact us within 48 hours of notice of delivery via email at muertoscoffeeco@gmail.com - your email must include your name, order number & the information USPS has provided you about your delivery

· You must follow the steps above in order to receive a replacement order or a store credit

· If you contact us before USPS, we will not be able to assist you. 

· You are responsible for the cost of the return shipping

· Original shipping charges are non-refundable

· If your returned item is deemed unfit for a refund or an exchange, you will be responsible for the cost of shipping the item back to you or you will not receive a refund for your return nor will a new item be shipped home to you.

· Once your return is received & inspected, we will send you an email to notify you that we have received your return. We
will also notify you of the approval or rejection of your refund

· If your return is approved, then your refund will be processed & a credit will automatically be applied to the original method of payment within 5-10 days

· If your exchange is approved, your new item or size will be shipped home to you ASAP

CANCELLING SUBSCRIPTIONS

· We require at least 5 business days before the next subscription date processes to cancel your subscription. If you're having issues with your account, please contact muertoscoffeeco@gmail.com for support.  

· We can no longer refund and cancel a subscription after it processes. Once a subscription processes, it will ship. 

· We will always try to accommodate our customers who are trying to cancel their subscriptions close to the processing date but we can no longer guarantee same day cancellations.